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Policies

YOUR APPOINTMENT

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  • Ensure that you have enough time set aside for your lash extension appointment. Full set appointments take between 2-3 hours and each fill appointment takes between 1-1.5 hours.
  • All eye makeup must be removed before the start of each appointment. Wisp Lashes provides extension safe makeup remover and lash bath for your convenience before your appointment
  • New clients: please make plans to arrive 15 minutes prior to your first appointment so that we you have time for paperwork and consultation with your lash artist.
  • Make plans to arrive 5 minutes prior to your fill appointments so that you have ample time to remove your eye makeup and begin your appointment on time.

NO SHOW/CANCELLATION POLICIES

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Your appointment is reserved especially for you…

  • A deposit and/or credit card on file is required to book any full set appointment at Wisp Lashes.
  • In the event that your appointment must be canceled, please contact the salon with at least 24 hours notice of your appointment time. Cancellations can be made by contacting us through email, text, social media, or voicemail mediums.
  • If any appointment is cancelled with less than 24 hours notice from the scheduled appointment time Wisp Lashes will NOT apply the appointment deposit to future appointments. Wisp Lashes reserves the right to charge the card on file for the full service amount of the appointment.
  • If you do not cancel your appointment or do not show up for your appointment, 100% of the service appointment will be charged to the card on file
  • If you are more than 15 minutes late to your appointment, we cannot guarantee full satisfaction of your results. Clients arriving more than 15 minutes late to an appointment do so at the risk of being rescheduled.
  • Note: If your appointment is cancelled through our online booking system, you should receive a cancellation confirmation email. If you do not receive this email your appointment has not be cancelled in the system and you will be charged. These policies are strictly enforced.

PAYMENT

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  • A credit card and deposit are required to hold your appointment and will be charged in the event of late cancellation or a no show. All payments must be made with a credit/debit card or cash. Checks of any kind are not accepted. Cash Gratuities are customary and very much appreciated by your lash artist.

POLICIES AND PROCEDURES

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  • Wisp’s minimum age of service is 14. Parental consent is need for anyone persons under the age of 18 and parents/guardians must remain with the underage client for the duration of the service.
  • We kindly ask the cell phone are place in the silent or airplane mode to maintain the restful nature of our salon. Eyes are closed during all services and you will be able unable to use or answer phone calls. Please make plans accordingly.

COMPLIMENTARY TOUCH-UPS

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  • We know that eyelash extensions are a change for many new clients. If you are unhappy with your eyelash extensions for any reason, please contact Wisp Lashes within 48 hours of your appointment time. A a one-time complimentary touch-up will be offered scheduled to address your concerns and freshen up your lashes.

CHILDREN POLICY

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  • Children under the age of 13 must be accompanied by an adult not receiving services during the entire service time. Because of the nature of the appointment, you will be lying down with your eyes closed for an extended amount of time and unable to care for a child, we ask that alternate care arrangements be made prior to your appointment time.

REFUND POLICY

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  • Eyelash extensions are an investment of time, money, and care on our client and staff’s behalf. Wisp Lashes will make every effort to satisfy a client’s lash wishes and troubleshoot after care dilemmas diligently. We are unable to offer refunds on any services we have already executed. If you are unhappy with a service please contact us within 48 hours of your appointment. All retail product purchases are final sale.